1. What is Packgems.com?

Packgems.com is an online store specializing in hobby boxes, offering collectors and enthusiasts a chance to discover rare and exciting trading cards.

2. Where do you ship?

We currently ship within the UK.

3. How long does shipping take?

Our handling time is 2 days, and shipping takes approximately 4 days within the UK.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email.

5. What payment methods do you accept?

We accept major credit/debit cards and other secure online payment options available at checkout.

6. Can I return or exchange an item?

We accept returns within 14 days of delivery, as long as the item is unopened and in its original condition. Opened or used hobby boxes cannot be returned.

7. What if my item is damaged or defective?

If you receive a damaged or defective product, please contact us at [your support email] with photos, and we’ll assist you with a replacement or refund.

8. Do you offer discounts or promotions?

Yes! Keep an eye on our website and subscribe to our newsletter for the latest deals and promotions.